From Forgotten to Flourishing: First Baptist's Widow Care Story

When longtime widow care coordinator Betty retired after 15 years, First Baptist Riverside faced a crisis. All the knowledge about their 62 widows—their stories, their needs, their family situations—lived in Betty's head and a scattered collection of notebooks. The new coordinator, Sarah, inherited an overwhelming task: rebuild the ministry from scratch while ensuring no widow was forgotten during the transition. "I had sticky notes everywhere and still felt like I was drowning," Sarah recalled.

Acts2Track provided the structure Sarah desperately needed. She spent the first month entering all the widow information into the system, and the platform's organization immediately revealed gaps—12 widows who hadn't been visited in over 3 months. The team assignment feature helped Sarah quickly pair experienced visitors with widows, ensuring good personality matches. The automatic reminders meant no anniversary or important date was missed. "For the first time, I could see the whole ministry at a glance," Sarah said. "And when I'm out sick or on vacation, someone else can step in and know exactly what's happening."